Link Mechanical Services, Inc. 34 Walnut St. New Britain, CT 06051 - Phone: (860) 826-2212 (Business)

How To Avoid Headache & Heartache When You Have Work Done In Your Home!

PROTECTING YOURSELF FROM THE “4 SHUNS
(agrava-shun, frustra-shun, irrita-shun & litiga-shun)

It never ceases to amaze me that everyone I meet has either been, or knows someone, that feels they have gotten “taken” or “cheated” by a Contractor. Tragically, every day I see people setting themselves up for the same type of fall. The unfortunate thing is that the best time to deal with the problem is long gone by the time you even know you have one. In fact, 90% of the headaches, problems, and frustration could be avoided, and thousands of dollars saved, if only homeowners took just one little extra step when they get their original quotes. Simply make the contractor take the risk instead of you. Not only have the contractor remove the risk in doing business, have them reverse it

How can I make the Contractor take all the risk?

First, you must understand that the dynamics of all sales presentations when you are sitting with the salesperson going over your job. Very simply, you must understand that the salesperson is hoping you perceive that his company will satisfy your needs if you satisfy the company’s by paying the investment figure stated on the agreement. The key word in this entire exchange, and where all the problems stem from, is satisfy. Would you ever purchase anything that you believed you wouldn’t be satisfied with? Of course not. You see, typically (unless you’re dealing with Link Mechanical Services, Inc.) after you decide to go with a certain contractor the word “satisfy” magically disappears from your side of the agreement.

Instead, you are asked to sign a contract that tells what tasks and materials the company will deliver and the terms by which you will satisfy their need for your money. Nowhere does the satisfaction you were promised become a legal standard by which the work is done. It doesn’t take a rocket scientist to figure out that by signing this agreement the contractor has been given total control to determine what will constitute a satisfactory job. Usually to the contractor’s satisfaction - not yours.

Many times the homeowner is given a manufacturer’s warranty that is meant to make them feel secure. However, in truth these warranties typically go over all the things that are not covered, and have absolutely nothing to do with the quality of the installation, or your satisfaction. Since the only reason you would hire a contractor was because they promised that you would be totally satisfied with their work, shouldn’t you have the right to make them sign a contract to insure your satisfaction -- just like they made you sign one to insure theirs? Sounds reasonable and fair to me.

Is it really just that simple?

Absolutely. Unless they know of problems, conditions, or lack of skill, that they are keeping from you, why wouldn’t they sign an agreement that guarantees the satisfaction that they promised (and you asked for) in the first place? If they are as sure of themselves and their company’s ability, as they are asking you to be, then they will sign a “CONSUMER PROTECTION FORM” with no problems. This blank guarantee form we have posted on our website for you will quickly separate the contractors you want in your home and the ones you don’t. Although we developed it to give to our customers to show why Link Mechanical Services, Inc. is different than all the others, it can be used anywhere and with any contractor you consider to do any work in your home.

There is really no reason why a contractor can’t sign it if they are sure they will deliver to the standards promised. Accept no substitutes. Your home is your castle, and is probably your largest investment, and is too important for you to accept any type of risk when you make an investment in it. Like you, I believe trust and good faith should work both ways. At Link Mechanical Services, Inc., we guarantee it does.

In fact, at Link Mechanical Services, Inc., satisfied is not good enough. We want you to be happy with every aspect of your experience with our company. So much so, that we guarantee in writing your 100% unconditional happiness or we will refund your money. NO QUESTIONS ASKED. YOU CAN’T LOSE! (Be sure to ask your salesperson for details and to see our EXCLUSIVE written guarantees – they re unsurpassed in Connecticut for your maximum protection).